This English version and the Simplified Chinese version describe the same policy. If a translation differs, the English version controls to the extent permitted by law.
General rule: because Dinorun is a digital product with machine-bound activation, sales are generally final and non-refundable after the installer, license or activation code has been delivered or activated.
1. Before purchasing
Please review the product page, system requirements, supported profiles, experimental DINOHB status, single-machine license restriction and ROM requirements before purchasing. Ask questions at 38784757@qq.com or leehonxuan@gmail.com before placing an order.
2. Non-refundable situations
Except where an exception below or mandatory law applies, refunds are not provided for:
- change of mind after digital delivery or activation;
- failure to obtain legally acquired compatible game data;
- attempts to use one license on another computer;
- hardware, driver, antivirus or operating-system configurations outside the stated requirements;
- limitations already disclosed on the product page, including the experimental status of DINOHB;
- failure to read the product description, terms or activation instructions.
3. Situations we will review
Contact us promptly if there is a duplicate charge, the purchased product or activation was not delivered, the delivered license is invalid for the correctly submitted machine request, or a material reproducible defect prevents the primary supported profile from operating and we cannot provide a reasonable remedy.
A request does not guarantee a refund. We may first offer corrected delivery, activation assistance, troubleshooting or another reasonable remedy.
4. How to request review
Email 38784757@qq.com or leehonxuan@gmail.com with the order number, purchase email, machine request code if relevant, problem description and non-sensitive evidence. Requests should normally be made within seven calendar days of purchase or discovery of the delivery problem. This time period does not limit rights that cannot legally be waived.
5. Payment provider and mandatory rights
When a purchase is processed by PayPal or another provider shown at checkout, that provider may handle payment disputes, refunds and chargebacks under its own terms. Dinorun may review delivery and activation issues, but mandatory consumer rights in the buyer's jurisdiction remain unaffected.
6. Chargebacks
Please contact support before filing a payment dispute so we can investigate delivery or activation. Fraudulent or abusive chargebacks may result in suspension or termination of the associated license. This does not restrict a customer's lawful right to dispute an unauthorized or invalid charge.
本简体中文版本与英文版本描述同一政策。如翻译存在差异，在法律允许范围内以英文版本为准。
一般规则：Dinorun 属于采用设备绑定激活的数字商品，安装程序、许可证或激活码交付或激活后，交易原则上为最终交易，不予退款。
1. 购买前确认
购买前请查看产品页面、系统要求、支持配置、DINOHB 实验性状态、单机许可限制和 ROM 要求。如有疑问，请在下单前联系 38784757@qq.com 或 leehonxuan@gmail.com。
2. 原则上不退款的情形
除下述例外或强制适用法律另有要求外，以下情况不提供退款：
- 数字交付或激活后改变购买意愿；
- 无法取得合法获得的兼容游戏数据；
- 尝试在其他电脑使用同一许可证；
- 不符合已说明要求的硬件、驱动、杀毒软件或操作系统配置；
- 产品页面已经披露的限制，包括 DINOHB 的实验性状态；
- 未阅读产品说明、服务条款或激活指引。
3. 可以申请核查的情形
如发生重复扣款、购买的产品或激活未交付、针对正确机器申请码签发的许可证无效，或可重复出现的重大缺陷导致主要正式支持配置无法运行且我们无法提供合理补救，请及时联系我们。
提出申请不代表必然退款。我们可能先提供重新交付、激活协助、故障排除或其他合理补救。
4. 如何申请核查
请发送邮件至 38784757@qq.com 或 leehonxuan@gmail.com，提供订单号、购买邮箱、必要时的机器申请码、问题说明和不含敏感数据的证据。通常应在购买或发现交付问题后七个自然日内提出；该期限不限制法律规定不得放弃的权利。
5. 支付服务商与强制权利
当交易由 PayPal 或结账页面显示的其他服务商处理时，相关服务商可能按照自身条款处理付款争议、退款和拒付。Dinorun 可以核查交付和激活问题，但买家所在司法辖区的强制消费者权利不受影响。
6. 拒付
在向支付机构发起争议前，请先联系客服，以便我们调查交付或激活问题。欺诈或滥用拒付可能导致相关许可证暂停或终止，但不限制客户对未经授权或无效扣款依法提出争议的权利。